Shipping policy

 

Rosewood House Shipping Policy

Effective Date: March 1st, 2025

At Rosewood House, we are committed to ensuring a smooth and timely delivery of your orders. Below, you’ll find details on our domestic and international shipping policies.

1. Domestic Shipping (Within the U.S.)

  • We ship from Indiana to all U.S. states, including PO Boxes and military APO/FPO addresses.
  • Orders are processed within 2-4 business days (excluding weekends and holidays).
  • Shipping rates are calculated at checkout based on the selected shipping method.

Shipping Options & Estimated Delivery Times

  • Standard Shipping (5-7 business days) – Starting at $3.00
  • Expedited Shipping (2-4 business days) – Starting at 10.00
  • Overnight Shipping (1 business day) – Contact us for rates and availability

📦 Free Shipping – We offer free standard shipping on orders over $125.00 (U.S. only).

2. International Shipping

  • We ship to select international destinations. Rates and available carriers vary by country and will be displayed at checkout.
  • Customers are responsible for any customs duties, taxes, and import fees required by their country. These charges are not included in the shipping cost and must be paid upon delivery.
  • International orders typically arrive within 7-21 business days, but customs processing times may cause delays.

International Shipping Options

  • Standard International (10-21 business days) – Starting at $10.00
  • Express International (5-10 business days) – Contact us for rates

3. Order Processing & Tracking

  • Once your order ships, you will receive an email confirmation with tracking information.
  • Tracking updates may take 24-48 hours to appear.
  • We are not responsible for lost, stolen, or delayed packages due to carrier issues, but we will do our best to assist with claims.

4. Address & Delivery Issues

  • Please double-check your shipping address before completing your order. Incorrect addresses may result in delays or undeliverable packages.
  • If an order is returned to us due to an incorrect address, additional shipping charges may apply to reship the package.

5. Delays & Liability

  • Rosewood House is not responsible for shipping delays due to weather, carrier disruptions, or customs processing for international orders.
  • If your package is significantly delayed or lost, please contact us at shop@rwhouse.store for assistance.

For any shipping-related questions, feel free to reach out to us!

Customer Support: shop@rwhouse.store
Rosewood House – Indiana, USA